Dear Travel partner,
As part of our commitment to delivering greater value for you and your customers beyond insurance protection, Manulife Travel Insurance is excited to introduce a complimentary one-year travel eSIM for eligible customers1. This new benefit is designed to help customers stay connected, informed, and supported throughout their journey, while giving you another meaningful way to enhance the travel experience beyond the policy itself.
Launching 15th October, 2026
Customers who purchase eligible Manulife Travel Insurance policies will receive a complimentary Travelgoogoo eSIM, helping them stay connected while travelling abroad.
Key Customer Benefits
- Complimentary eSIM with coverage in 123 countries.*
- 1GB of high-speed data for browsing, streaming, maps and social media.
- Unlimited standard data for messaging on apps such as WhatsApp, iMessage, WeChat, and Facebook Messenger.
- 20% discount on additional data purchases.
- Instant digital activation with no SIM card swaps.
- 24/7 support through Travelgoogoo.
- Valid for 12 months from activation and reusable for future trips.
How Customers Redeem Their Complimentary eSIM
- Purchase an eligible Manulife Travel Insurance policy.
- Within 24 hours, receive an eSIM redemption email at the email address used to purchase the policy.
- Use the policyholder's email when issuing policies. If you used your Travel Agency email instead, forward all eSIM emails to your customer.
- Click the link in the email and visit the Travelgoogoo website.
- Register and redeem the complimentary eSIM.
- Follow the activation instructions and enjoy seamless connectivity while travelling.
Why This Matters
- Adds meaningful value to every Travel Insurance purchase for your customers.
- Helps customers stay connected and supported while travelling.
- Marks the first step in Manulife’s commitment to expanding beyond claims support to proactive travel assistance while building a foundation for future travel benefits.
Find attached the informational flyer and FAQs.
Thank you for helping us deliver a more connected and seamless travel experience for customers.
*Please note that the eSIM will not work while onboard a cruise unless you are physically at a port.
ESIM offer exclusions:
- Does not apply to bookings over $30k, group bookings and for trips over 365 days in duration
- Does not apply to Emergency Medical top-ups, Student Plans and Travel within Canada
¹ Conditions, limitations, exclusions apply.
Travelgoogoo is a registered trademark of Travelgoogoo PTE. LTD.
As part of our ongoing commitment to deliver value beyond insurance protection, Manulife is introducing a series of new travel support services designed to help customers before and during their trip.
These initiatives are intended to complement our travel insurance offering. They do not replace travel insurance coverage, emergency assistance, claims support, or existing customer service processes. Instead, they provide additional tools and resources that can help customers stay connected, access support faster, and make informed decisions while travelling.
Below are additional services being launched soon.
Please watch for email communications on these initiatives.
- KixCare Pediatric Support: Allows your clients to tele-consult with a pediatric service in destination
- WhatsApp Calling: Gives your customer another way to contact claims from destination
Underwritten by The Manufacturers Life Insurance Company (Manulife). Some portions may be underwritten by First North American Insurance Company (FNAIC), a wholly owned subsidiary of Manulife.
Manulife, Stylized M Design, Manulife & Stylized M Design are trademarks of The Manufacturers Life Insurance Company and are used by it, and by its affiliates under license.
© 2026 The Manufacturers Life Insurance Company. All rights reserved. Manulife, PO Box 670, Stn Waterloo, Waterloo, ON N2J 4B8. Website: www.manulife.ca Telephone: 1-800-268-3763. Accessible formats and communication supports are available upon request. Visit manulife.ca/accessibility for more information.